SHIPPING & RETURNS
SHIPPING POLICY
We provide free shipping with orders over $50 purchase.
For purchases under $50 we will utilize the best shipping value possible for our customers.
We have a 5-day handling and shipping policy, however we will strive to ship your order quickly within five business days of your order for lures, plastics, and jigs. For fishing rods, the lead time may be 2-3 weeks depending on supply inventory levels and backorders. Keep in mind, all our products are handcrafted, hand-poured, and hand-tied.
Orders will be shipped to the name and address on the order invoice; please double check and ensure your name and address is correct.
We ship Monday - Friday during normal business hours (PST).
NOTE: In the time of this Covid-19 pandemic, we may experience some delays in shipping due to our ability to obtain raw materials and transit delays of the shipping company. We appreciate your understanding.
RETURN & EXCHANGE POLICY
Ballzy Baits & Gryphon Tackle believes in all our products. If you are not 100% satisfied with our masterpiece, we offer a 14-calendar day satisfaction return policy. All products must be returned unused and undamaged, in its original packaging, within 14-calendar days from the date the product is delivered.
There are no returns on used fishing rods unless the rod is being returned for the 1 year warranty claim.
Ballzy Baits & Gryphon Tackle reserves the right to replace products immediately or upon return and inspection of the products.
All products being returned must be accompanied by proof of purchase/receipt.
Return shipping charges will not be refunded. The use of a tracking number is highly recommended for all returns and replacement claims.
There will be a 15% restocking fee for all returns.
All returns must be shipped to the address listed below.
Return Address:
Ballzy Baits & Gryphon Tackle
P.O. Box 15355
Fresno, CA 93702
IMPORTANT NOTE: Ballzy Baits & Gryphon Tackle will not be responsible for products that are damaged, lost, or stolen during transportation/ delivery to the customer. Although we recognize lost or damage can occur while in transit, we have no control over how the shipping company handles the package, what weather conditions will be like, or theft of packages left at the front door. In cases of damage, lost, or theft, we highly encourage customers to file a claim with the shipping company.